{"id":251601,"date":"2021-12-02T00:00:00","date_gmt":"2021-12-02T05:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/six-critical-service-practices-for-business-success\/"},"modified":"2026-01-15T16:05:15","modified_gmt":"2026-01-15T21:05:15","slug":"six-critical-service-practices-for-business-success","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/six-critical-service-practices-for-business-success\/","title":{"rendered":"Six Critical Service Practices for Business Success"},"content":{"rendered":"<div class=\"et_pb_row_inner et_pb_row_inner_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_0 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p class=\"p-lead\">Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_inner et_pb_row_inner_1\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_1 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Being successful with Services is a company-wide strategic imperative.<\/p>\n<p>Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines<\/p>\n<p>It makes good business sense \u2013 consider the following:<\/p>\n<ul>\n<li>For many technology companies\u00a0<strong>over 74% of revenue<\/strong>\u00a0comes from existing customers.<\/li>\n<li><strong>More than half of new revenue<\/strong>\u00a0is (or soon will be) recurring from subscriptions.<\/li>\n<\/ul>\n<h3>Six Critical Service Success Practices<\/h3>\n<h5 class=\"callout-box callout-box--med-blue\">Strategy \u2013 The means to create a plan to describe what the service organization wants to accomplish and how it prioritizes initiatives and allocates resources to achieve outcomes.<\/h5>\n<h5 class=\"callout-box callout-box--med-blue\">Programs \u2013 A portfolio of service programs to establish customer expectations and define how companies monetize service delivery.<\/h5>\n<h5 class=\"callout-box callout-box--med-blue\">Team \u2013 The ability to organize the right people in the right roles to do the right things cooperatively.<\/h5>\n<h5 class=\"callout-box callout-box--med-blue\">Process \u2013 Defined activities and actions necessary to achieve desired service outcomes efficiently.<\/h5>\n<h5 class=\"callout-box callout-box--med-blue\">Technology \u2013 Enabling tools to innovate, automate, and scale service delivery cost effectively.<\/h5>\n<h5 class=\"callout-box callout-box--med-blue\">Insights \u2013 Defined service metrics, access to necessary data inputs, and the capacity to improve based on data analysis.<\/h5>\n<p>The future for Services is bright and will continue to take center stage as companies recognize and respond to the necessity to create customer-first strategies built around effective engagement and retention activities.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines<\/p>\n","protected":false},"author":4,"featured_media":251602,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[30,9,13],"tags":[69,32,33,34,57],"class_list":["post-251601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transform","category-process","category-strategy","tag-automation","tag-goals-and-objectives","tag-metrics","tag-organizational-structure","tag-self-help","post_outcome-deliver-support-effectively","post_outcome-grow-revenue","post_outcome-modernize-portfolio","post_outcome-retain-customers","post_outcome-scale-delivery-capability","post_outcome-success","post_outcome-transform-and-innovate","post_activity-customer-success","post_activity-measure","post_activity-organizational-design","post_activity-performance-management","post_activity-program-management","post_activity-sales-and-renewal","post_activity-self-help-and-automation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251601"}],"version-history":[{"count":15,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251601\/revisions"}],"predecessor-version":[{"id":254899,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251601\/revisions\/254899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251602"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}