{"id":251614,"date":"2021-11-17T00:00:00","date_gmt":"2021-11-17T05:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/service-planning-drives-results\/"},"modified":"2026-01-15T16:19:22","modified_gmt":"2026-01-15T21:19:22","slug":"service-planning-drives-results","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/service-planning-drives-results\/","title":{"rendered":"Service Planning Drives Results"},"content":{"rendered":"
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Effective Service planning must clearly define the role of Services within your company, prioritize service initiatives necessary to attain prioritized results, and establish metrics to track service performance and outcomes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Service Planning Drives Results<\/h2>\n

To be successful with Services, you must establish a Service plan. To be\u00a0effective<\/em>, the Service plan must be aligned to corporate objectives, clearly define how Services will contribute, prioritize key initiatives, and have established metrics to track service performance and outcomes. Service team results are driven with a Service plan that incorporates the following actions.<\/p>\n

Align service objectives to strategic business goals, objectives, and outcomes<\/h3>\n

Service teams should be focused on activities that contribute to attaining strategic business goals and objectives.<\/p>\n

To align Service initiatives to corporate outcomes:<\/p>\n

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  1. Understand corporate goals and objectives.<\/li>\n
  2. Establish which goals Services can contribute to.<\/li>\n
  3. Define the extent to which Services can contribute.<\/li>\n<\/ol>\n

    Identify and focus on priority initiatives<\/h3>\n

    Resist the temptation to spend time on less important things \u2013 you can\u2019t accomplish everything.\u00a0 Practical resource limits demand that you focus on what is most important.<\/p>\n

    To prioritize Service initiates:<\/p>\n

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    1. Determine which Service initiatives are critical to Service delivery.<\/li>\n
    2. Identify Service initiatives that will yield the greatest benefits.<\/li>\n
    3. Focus on initiatives that are attainable given available resources, budget, and time<\/li>\n<\/ol>\n

      For more information read:<\/p>\n

      How to Prioritize Service Initiatives<\/a><\/p>\n

      Align individual and team goals with priority Service initiatives<\/h3>\n

      Every individual and team must contribute to the attainment of Service outcomes.<\/p>\n

      To connect individual performance to strategic service objectives:<\/p>\n

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      1. Align Services organizational goals to corporate goals.<\/li>\n
      2. Align each Service teams\u2019 goals to Services organizational goals.<\/li>\n
      3. Align individual goals to team goals.<\/li>\n
      4. Create performance management guidelines to evaluate performance at every level.<\/li>\n<\/ol>\n

        Define metrics for tracking Service performance<\/h3>\n

        Modernize Service metrics to clearly correlate Service performance to tangible outcomes. To accomplish this:<\/p>\n

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        1. Establish key indicators for expected Service outcomes.<\/li>\n
        2. Monitor Service performance for each indicator.<\/li>\n
        3. Correlate Service performance to tangible outcomes.<\/li>\n<\/ol>\n

          Daunting but necessary<\/h3>\n

          The Service planning process can be daunting \u2013 especially when there is so much to do, but not enough resources. As difficult as it may be to develop a Service plan, it is fundamental to attaining successful Service outcomes.<\/p>\n

          A plan is only as good as your ability to execute<\/h3>\n

          Successful Service plans need to focus on attaining expected results, with the flexibility to adjust as circumstances change. Plans fail when they are underfunded, understaffed, or beholden to established practices and outdated measures of performance just because \u201cit has always been done that way.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          To be successful with Services, you must establish a Service plan. To be effective, the Service plan must clearly define the role of Services within your company, prioritize service initiatives …<\/p>\n","protected":false},"author":4,"featured_media":251615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[35,46,51,8,9,11],"tags":[37,32,33,61,72],"class_list":["post-251614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retain","category-support","category-success","category-grow","category-process","category-programs","tag-customer-support","tag-goals-and-objectives","tag-metrics","tag-onboarding","tag-success-plan","post_outcome-grow-revenue","post_outcome-retain-customers","post_outcome-scale-delivery-capability","post_outcome-success","post_activity-organizational-design","post_activity-performance-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251614"}],"version-history":[{"count":7,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251614\/revisions"}],"predecessor-version":[{"id":254905,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251614\/revisions\/254905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251615"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251614"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}