{"id":251626,"date":"2021-09-03T00:00:00","date_gmt":"2021-09-03T04:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/five-ways-to-automate-service-delivery\/"},"modified":"2026-01-15T16:40:04","modified_gmt":"2026-01-15T21:40:04","slug":"five-ways-to-automate-service-delivery","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/five-ways-to-automate-service-delivery\/","title":{"rendered":"Five Ways to Automate Service Delivery"},"content":{"rendered":"<div class=\"et_pb_row_inner et_pb_row_inner_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_0 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p class=\"p-lead\">Automation plays an increasingly important role in support case deflection and management activities. Let\u2019s explore some ways you can automate service delivery and help scale your Support operation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_inner et_pb_row_inner_1\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_1 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Service automation can provide intelligent answers to customer questions or perform simple, repetitive, yet important tasks. The more we can automate service tasks the less time skilled support staff need to be involved in lower value activities.<\/p>\n<h2>Use these 5 proven strategies to automate service delivery and free up your skilled support staff for higher value activities:<\/h2>\n<ol>\n<li>Introduce conversational chatbots to assist with issue triage and preliminary diagnostics.<\/li>\n<li>Enable chatbots to answer customer questions when possible or route cases to the best qualified resource for resolution.<\/li>\n<li>Match and present available solutions as new cases are created via web or submitted by e-mail.<\/li>\n<li>Use AI-enabled automation to discover \u201cat risk\u201d customers and alert necessary Customer Success or Technical Account Management.<\/li>\n<li>Automate simple and repeatable case management activities.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Automation plays an increasingly important role in support case deflection and management activities. Leverage these 5 service automation strategies to free up your skilled support staff for higher value activities:<\/p>\n","protected":false},"author":4,"featured_media":251627,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[46,50,51,14],"tags":[82,69,89,52,53,37,90,91,55,57],"class_list":["post-251626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support","category-scale","category-success","category-technology","tag-ai","tag-automation","tag-case-management","tag-chat","tag-chatbot","tag-customer-support","tag-deflection","tag-efficiency","tag-knowledge-base","tag-self-help","post_outcome-deliver-support-effectively","post_outcome-scale-delivery-capability","post_activity-automate","post_activity-self-help","post_activity-self-help-and-automation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251626"}],"version-history":[{"count":11,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251626\/revisions"}],"predecessor-version":[{"id":254912,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251626\/revisions\/254912"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251627"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}