{"id":253364,"date":"2022-08-17T14:21:27","date_gmt":"2022-08-17T18:21:27","guid":{"rendered":"https:\/\/www.servicexrg.com\/?p=253364"},"modified":"2026-01-13T12:57:44","modified_gmt":"2026-01-13T17:57:44","slug":"what-separates-service-market-leaders-from-the-rest-of-us","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/what-separates-service-market-leaders-from-the-rest-of-us\/","title":{"rendered":"What Separates Service Market Leaders From the Rest of Us?"},"content":{"rendered":"

Have you considered what distinguishes market leaders from other companies?<\/h2>\n

The answer is simple: They have the maturity to execute and achieve results.<\/p>\n

Remarkably, many companies lack the maturity in some essential capabilities.\u00a0 This lack of maturity inhibits their ability to execute service initiatives and diminishes their ability to maximize service outcomes.<\/p>\n

To be a technology services leader you must excel at the following six service capabilities:<\/h2>\n
    \n
  1. Strategy<\/span> <\/strong>\u2013 The means to create a plan to describe what the service organization wants to accomplish and how it prioritizes initiatives and allocates resources to achieve outcomes.<\/li>\n
  2. Programs<\/span><\/strong> \u2013 A portfolio of service programs to establish customer expectations and define how companies monetize service delivery.<\/li>\n
  3. Team<\/span><\/strong> \u2013 The ability to organize the right people, in the right roles, to do the right things, cooperatively.<\/li>\n
  4. Process<\/span><\/strong> \u2013 Defined activities and actions necessary to achieve desired service outcomes efficiently.<\/li>\n
  5. Technology<\/strong><\/span> \u2013 Enabling tools to innovate, automate, and scale service delivery cost effectively.<\/li>\n
  6. Insights<\/strong><\/span> \u2013 Defined service metrics, access to necessary data inputs, and the capacity to improve based on data analysis.<\/li>\n<\/ol>\n

    Service Capability Maturity Score<\/h2>\n

    In a recent study we found that the overall maturity score across all service capabilities is 56%.<\/p>\n

    This means that the typical company has only slightly more than half of the capabilities of a market leader.<\/p>\n

    Median industry capability scores for each core service capability are noted in the chart below.<\/p>\n

    Many companies have well-established capabilities, others are developing, but few are classified as market leaders.<\/p>\n

    \"\"<\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Do you have what it takes to be a service market leader? Learn the six service capabilities necessary to become a market leader. Get an instant assessment.<\/p>\n","protected":false},"author":4,"featured_media":253370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[30,13],"tags":[283,284],"class_list":["post-253364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transform","category-strategy","tag-assessment","tag-maturity","post_outcome-adopt-best-practices","post_outcome-benchmark-performance","post_outcome-deliver-support-effectively","post_outcome-success","post_outcome-transform-and-innovate","post_activity-customer-success","post_activity-measure","post_activity-organizational-design","post_activity-performance-management","post_activity-program-management","post_activity-sales-and-renewal","post_activity-self-help-and-automation","post_activity-support","post_activity-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=253364"}],"version-history":[{"count":15,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253364\/revisions"}],"predecessor-version":[{"id":254853,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253364\/revisions\/254853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/253370"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=253364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=253364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=253364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}