{"id":253756,"date":"2023-04-26T09:00:50","date_gmt":"2023-04-26T13:00:50","guid":{"rendered":"https:\/\/www.servicexrg.com\/?p=253756"},"modified":"2026-01-12T14:40:54","modified_gmt":"2026-01-12T19:40:54","slug":"preparing-for-next-gen-service-technologies","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/preparing-for-next-gen-service-technologies\/","title":{"rendered":"Preparing For Next-Gen Service Technologies"},"content":{"rendered":"<p class=\"p-lead\">There\u2019s been a lot of interest in ChatGPT and Generative AI for Support and Customer Success.<\/p>\n<h4><strong>Wondering how it fits into your Service plan?<\/strong><\/h4>\n<p>To help answer your questions about these emerging technologies we\u2019ve developed the following resources:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/make-a-plan-for-chatgpt\/\">ChatGPT is Cool \u2013 Now, Let\u2019s Make a Plan to Put It to Work.<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/llm-vs-kb\/\">Large Language Models vs Searchable Knowledge Bases: The Pros and Cons<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/build-and-train-a-large-language-model\/\">The Effort Required to Build and Train a Large Language Model<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/resources\/on-demand-webinar-scaling-customer-service-in-the-era-of-chatgpt\/\">On-Demand Webinar: Scaling Customer Service in the Era of ChatGPT<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/resources\/closing-the-deflection-gap\/\">Closing the Deflection Gap<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/measure-service-deflection\/\">How to Define and Measure Self-Service Deflection Rates<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/generative-ai-applications-for-customer-support\/\">Generative AI Applications for Customer Support<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/blog\/chatgpt-impressions-and-implications\/\">ChatGPT: Impressions and Implications for Technical Support and Customer Success<\/a><\/li>\n<li><a href=\"https:\/\/www.servicexrg.com\/resources\/the-evolution-of-self-service-from-search-to-chatgpt\/\">Workshop: The Evolution of Self-Service \u2013 From Search to ChatGPT<\/a><\/li>\n<\/ul>\n<p>We\u2019re here to review and discuss how to plan for and adopt this next generation of service technologies.<\/p>\n<p><span style=\"color: #2ca3f2;\"><em><a style=\"color: #2ca3f2;\" href=\"https:\/\/www.servicexrg.com\/lets-talk\/\">Let\u2019s Talk<\/a><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Planning for and adopting the next generation of service technologies.<\/p>\n","protected":false},"author":3,"featured_media":253754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[30,50,14],"tags":[303,90,294],"class_list":["post-253756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transform","category-scale","category-technology","tag-chatgpt","tag-deflection","tag-generative-ai","post_outcome-deliver-support-effectively","post_outcome-scale-delivery-capability","post_outcome-transform-and-innovate","post_activity-self-help-and-automation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=253756"}],"version-history":[{"count":15,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253756\/revisions"}],"predecessor-version":[{"id":254820,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253756\/revisions\/254820"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/253754"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=253756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=253756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=253756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}