ServiceXRG Newsletter: July 2023<\/p>\n
Last week we presented at SX Live on the topic of support efficiency and better outcomes. We covered what it means for Support to contribute to business outcomes and offered recommendations to adopt better Support metrics. Check out our presentation.<\/p>\n
If you want to deliver better outcomes, you probably need better metrics. Why? Only through our ability to accurately measure what we do can we improve upon it.<\/p>\n
For far too long we have settled for a slate of metrics that tell us about the velocity and volume of work we do, but not necessarily the impacts and outcomes our efforts produce.<\/p>\n
Proof That Generative AI is a Good Fit for Support<\/p>\n
Generative AI has a positive impact on Support according to a research study conducted by Stanford and MIT researchers. The study finds that Gen AI increases productivity by 14% on average, as measured by issues resolved per hour, and the biggest benefit is for less skilled and less experienced workers.<\/p>\n
You can read our take on the study and find a direct link to the full study.<\/p>\n
The Transformation Journey<\/p>\n
You don\u2019t need to take this journey alone. We offer tools and resources to help you and your team transform Support and Customer Success. We\u2019re here to help you every step of the way.<\/p>\n
Drop me a note to learn more.<\/p>\n
Tom Sweeny | Founder & CEO<\/p>\n
<\/p>\n
Let us help you maximize the efficiency and effectiveness of your Support and Customer Success initiatives.<\/p>\n
We help our members develop and execute plans to drive innovation and adopt market leading practices and performance.<\/p>\n
We offer comprehensive technology services industry research, objective insights, and decades of expertise.<\/p>\n
Learn how membership can benefit you and move your services forward, faster, farther.<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
This article introduces an approach for selecting AI use cases and presents 20 possible support use cases.<\/p>\n","protected":false},"author":4,"featured_media":253301,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[30,50,14],"tags":[82,303,90,294,316,304,347],"class_list":["post-254088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transform","category-scale","category-technology","tag-ai","tag-chatgpt","tag-deflection","tag-generative-ai","tag-gpt","tag-llm","tag-use-cases","post_outcome-deliver-support-effectively","post_outcome-scale-delivery-capability","post_outcome-transform-and-innovate","post_activity-self-help-and-automation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/254088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=254088"}],"version-history":[{"count":3,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/254088\/revisions"}],"predecessor-version":[{"id":254811,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/254088\/revisions\/254811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/253301"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=254088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=254088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=254088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}