{"version":"1.0","provider_name":"ServiceXRG","provider_url":"https:\/\/www.servicexrg.com","author_name":"Tom Sweeny","author_url":"https:\/\/www.servicexrg.com\/blog\/author\/tsweeny\/","title":"You Call that Customer Success? - ServiceXRG","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"w9OdSEMxHp\"><a href=\"https:\/\/www.servicexrg.com\/blog\/you-call-that-customer-success\/\">You Call that Customer Success?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.servicexrg.com\/blog\/you-call-that-customer-success\/embed\/#?secret=w9OdSEMxHp\" width=\"600\" height=\"338\" title=\"&#8220;You Call that Customer Success?&#8221; &#8212; ServiceXRG\" data-secret=\"w9OdSEMxHp\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.servicexrg.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.servicexrg.com\/wp-content\/uploads\/2022\/06\/success-team.jpg","thumbnail_width":624,"thumbnail_height":417,"description":"As organizations look to embrace Customer Success it is important to have solid understanding about what Customer Success is and is\u00a0not. Too often we find examples of Customer Success initiatives that involve little more than changing the name of the Support department or adding a few new roles (e.g. CSMs) to focus on Success-related activities. [&hellip;]"}